Care

Shipping & returns

Clear delivery expectations, exchanges, and refunds — so you know what happens after you order.

Shipping policy

We ship nationwide. Orders are packed after confirmation and usually leave our warehouse within 1–2 working days.

  • Typical delivery: 2–5 working days depending on your city.
  • Free shipping on orders of Rs 5,000 or more. Below that, a flat shipping fee of Rs 199 may apply.
  • Track progress anytime on Track your order.

Exchange and refund policy

Exchange and refund windows are confirmed with your order. Contact us with your order number and we'll guide you.

  • Items should be unused, with original packaging and accessories.
  • Defective or DOA units are covered under warranty / replacement first.
  • Start a request via Contact us or WhatsApp — include order number and photos if relevant.
  • Approved refunds are processed after we receive and inspect the return.

What if my parcel is delayed?

Check order tracking first. If status hasn't moved for several working days, register a complaint and we'll escalate with the courier.